No service at Florida branch

I am writing to formally lodge a complaint regarding the service I experienced at your Florida Goldman ABSA branch this afternoon, specifically on 14 March 2025 at 13:35. Upon my arrival, I discovered the branch was unusually quiet, and I was promptly approached by the branch manager. He informed me that there were only two consultants working that day and suggested that I either visit another branch or return on Monday when more consultants would be available. Given my tight schedule and seeing there were only nine people ahead of me, I decided to wait in the queue, believing that it would be manageable. However, my decision to wait proved to be regrettable. After waiting for more than 45 minutes, I observed that there was only one consultant attending to clients, contrary to the manager’s previous assertion that there were two consultants present. This discrepancy led to a significant delay and frustration. Over recent months, it has become a norm to receive inadequate service at this branch, and I find this situation unacceptable. I urge the management to urgently address these operational inefficiencies to ensure that such issues do not recur. Efficient service is crucial to maintaining customer satisfaction and trust. I look forward to your prompt attention to this matter and hope that necessary measures will be taken to improve the service quality at the Florida Goldman ABSA branch.