No service at all from ABSA

I received a new credit card and went to my branch in Vredendal to link my card to our online banking profile. They tried for 30 minutes (my entire lunch half hour) but the lady had no success. Said she can’t do it the rules have changed. But my previous gold card was linked and still is. But the new private banking one she could not link. How can I see online transactions or manage my account if the branch can’t link the card.

I have phoned the credit card line twice; they said go to your branch.

I have e-mailed the dedicated private banking e-mail address twice; still no feedback.

Very disappointed in ABSA as I expected so much more especially because I received a private banking card. But it is the poorest service ever.