NO service at all

i submitted an online query, a week later, i get a mail saying my case is closed.NOBODY contacted me whatsoever!!!!! I rep**** to that mail saying so, I get another reference number and a week later, another mail from absa saying my case is closed??NOBODY contacted me!!! and absa say they are committed to service excellence??? BULL****!! as long as they can rip you off every month , its stuff you jack , I'm all right....guess who is closing their account with those ****holes