PF
Paul F
1 reviews | Active since Dec 2011
12 Dec 2018, 12:30
No service at all
I have been an Absa client for at least about 25 years as adult partly because I also worked for them for quite a number of years. Before that as child and growing up I banked with United Building Society. In my opinion the service has become terrible.
Besides lots of issues in the last few years which were never resolved I have had one request for nearly a month now. I have sent lots of emails to their Savings department, call centre, action centre and even Mario Ramos. I’ve received one nameless reply to all my emails where they requested my telephone number which I gave. Then nothing further.
In the meantime this is costing me a lot of money every day while I wait for assistance. As soon as I have a chance I’m moving my Current account, Credit Card, Money Market account and even my Will to another institution.
Please don’t move your business to Absa in the hope of getting good service because you will be disappointed.
Helpful (0)
Replies (5)0
Replies (5)
Absa's replyOfficial
12 Dec 2018, 16:12 Dear Customer Thank you for bringing this matter to our attention. I have tried to call you but your phone just rings, kindly provide us with more information, how can we be of assistance to you and what is the exact complaint about. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply12 Dec 2018, 16:12
Official
Dear Customer Thank you for bringing this matter to our attention. I have tried to call you but your phone just rings, kindly provide us with more information, how can we be of assistance to you and what is the exact complaint about. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
PF
Paul F's updateReviewer Update
12 Dec 2018, 17:03There are no miscalls on my phone. Please send me an email at ********** or let me know when you want to call so that I can make sure that I have my phone with me.
PF
Paul F's update12 Dec 2018, 17:03
Reviewer Update
There are no miscalls on my phone. Please send me an email at ********** or let me know when you want to call so that I can make sure that I have my phone with me.
Absa's replyOfficial
13 Dec 2018, 17:28Dear Customer Thank you for bringing this matter to our attention. I have tried to call you but your phone just rings, kindly provide us with more information, how can we be of assistance to you and what is the exact complaint about. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply13 Dec 2018, 17:28
Official
Dear Customer Thank you for bringing this matter to our attention. I have tried to call you but your phone just rings, kindly provide us with more information, how can we be of assistance to you and what is the exact complaint about. We will investigate the matter and provide feedback once the matter has been resolved. Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Best regards,
PF
Paul F's updateReviewer Update
14 Dec 2018, 07:29Again no missed calls. I don't discuss my private business on social media.
The first email with regards the issue was sent to the relevant department on 6/11/2018. There was no reply. I sent a few follow up emails and then escalated to the call centre, then action line and then found an email address for Maria Ramos which I also tried. The only reply I received to all these emails was a request to provide my telephone number which I did. Since then nothing.
PF
Paul F's update14 Dec 2018, 07:29
Reviewer Update
Again no missed calls. I don't discuss my private business on social media.
The first email with regards the issue was sent to the relevant department on 6/11/2018. There was no reply. I sent a few follow up emails and then escalated to the call centre, then action line and then found an email address for Maria Ramos which I also tried. The only reply I received to all these emails was a request to provide my telephone number which I did. Since then nothing.
PF
Paul F's updateReviewer Update
16 Dec 2018, 12:41After I answered that I wasn't called the second time the lady did actually call. I was at work in a meeting from which I had to excuse myself. She listened to my complaint and then said that she was going to put me through to the relevant department so that the 3 of us could address the issue. I was put on hold and listened to music for at least 11 minutes before I decided to hang up.
I could not wait any longer and continued my business without the information and assistance which I requested repeatedly for more than a month. So I'm still in the dark and the issue still exists.
PF
Paul F's update16 Dec 2018, 12:41
Reviewer Update
After I answered that I wasn't called the second time the lady did actually call. I was at work in a meeting from which I had to excuse myself. She listened to my complaint and then said that she was going to put me through to the relevant department so that the 3 of us could address the issue. I was put on hold and listened to music for at least 11 minutes before I decided to hang up.
I could not wait any longer and continued my business without the information and assistance which I requested repeatedly for more than a month. So I'm still in the dark and the issue still exists.