No service at ABSA Life complaints department

My parents-in-law took out a funeral cover from ABSA Life in 2012. The policy was for both my father-in-law and mother-in-law. They paid the premiums since 2012 each month. My father in law passed away in April this year. After the claim was paid out we informed ABSA that my mother-in-law wishes to continue with this policy as this was one of the benefits of the policy. They informed me that the policy was cancelled when the claim was paid for my father-in-law. I have been trying since 14 May 2019 to find someone at ABSA who can inform me of what is going to happen to this policy now. My mother-in-law is now without funeral cover because ABSA Life just doesn't come back to us to inform us of our options. I lodged a complaint with ABSA Life on 13 June 2019 and was promised many times that SOMEONE WILL PHONE ME BACK. The 8 days turnaround time have passed yesterday but STILL NO ANSWER TO MY COMPLAINT OR QUERY. I explained to them that although this might not worry ABSA Life much it is rather important for us and my mother-in-law that she has funeral cover. This was the intention when they took out the policy in the first place with ABSA!! I'm really frustrated with the complaints department and want to complain to SOMEONE about the complaints department.