NO SERVICE AT ABSA BANK

I have been battling for almost 9 years to setup an appointment with Absa to have my WILL updated.No consultant ever comes back to you and I have been into various branches to make an appointment.About 3 weeks ago I went into Absa N1 City to see a Consultant,after waiting almost an hour,I get told the Consultant had left for the day already.I left a message with receptionist for Consultant to contact me.Still no one contacts me.I have been waiting for a Personal Banker and Business Banker to come back to me after requesting this as I am interested in a product from Business Banking.Still no one comes back.What is happening at ABSA BANK these days?Do you want our Business?Even when you take matters further and speak to a Senior Person at a Branch,it makes NO difference.I can't see how difficult it could be to return someone's call or when I walk into a branch,to actually find a Consultant there that can assist.If it's not too much trouble,could I get someone to please contact me whom is interested in my Business.I have been trying to cancel a short term insurance,after going into Goodwood Branch and the Consultant contacting Short Term insurance dept,they say that I never had a short term policy with ABSA.Although the debit order being coming off my account for past 10 years.....What a battle I am having now to cancel that debit order....Just endless hassles with ABSA.......EVERY DEPARTMENT......Noone seems to care or know what's happening......