sT
shawn T
1 reviews | Active since Aug 2013
19 Sept 2020, 12:59
No Service at ABSA
I app**** for a Covid 19 vehicle payment holiday extension as our company did not yet start work and we only recieve 20% of our salaries, after many emails and asking for feedback I only recieved a mail saying that my case is closed but with no outcome. After nearly 20 years of been a client at Absa Is this the way you treat loyal customers and cant even pick up the phone and explain whats going on.Rather sending emails that states A client customer care will contact you in 24 hours BUT no one says nothing. Please respond ABSA
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Absa's replyOfficial
21 Sept 2020, 11:07Dear shawn Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care
Absa's reply21 Sept 2020, 11:07
Official
Dear shawn Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . Your complaint reference number is C-***5. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback within the next four hours . Kind regards,Daphne Le GrangeGroup Customer Care