No service and billing

I app**** for a ABSA credit card online on the 26th Feb 2015 and on the 2nd March 2015 I received via email a quote. A day or two later a lady from ABSA called and told me that it was approved and that I will receive my card within days. After hearing nothing I started to enquire. At last an email came on the 25th March that it was delivered at our branch. I went to ABSA just to be told that the card was delivered to the other branch and so I went to that one. And there I was told it was not there because they sent it to a branch that was closed a long time ago, and that they took the card back again. And to put the cherry on top I received my statement of R135, which I must pay even I never received a card to this day.