No Service - Again!

I wrote a review 24 June 2021 - Complaint reference C-***7. Once the review was posted online, I was contacted and although the business banker on my account was livid, I finally saw some progress on matter I needed resolving.

I realized that this matter would take time to resolve, but I am once again at a dead lock as it has now been more than 2 months and it is still not any further than the day the first review was posted. The only progress I have managed was to get the paperwork submitted. The business banker is again not responding to any phone calls, e-mails, text messages or whats apps. I was also able to determine that even though the paperwork was completed, the FICA on the account has still not been done. I e-mailed the complaints department and even they did not respond

How is it possible that a so-called reputable bank, who is claiming so many things in the media, can not do a basic thing like answer an e-mail of a phone call? REally the worst I have even seen in banking!