SS
Suzette S
1 reviews | Active since Apr 2021
14 Apr 2021, 17:10
No Service ABSA Home Insurance
It's been two months since I submitted a claim due to storm damage and my claim remains incomplete. This is despite numerous emails and a formal complaint as I have even paid the excess on part of the claim even though the work has not even been started. I've submitted a formal complaint which has been acknowledged and nothing more. Phone calls just get disconnected. Meanwhile, the damage continues to escalate. This is why perfectly agreeable people become hostile because their is no service or recourse. Completely disgusted by the lack of service.
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Replies (3)0
Replies (3)
Absa's replyOfficial
15 Apr 2021, 08:46Dear Suzette Smit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
Absa's reply15 Apr 2021, 08:46
Official
Dear Suzette Smit Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***7 Kind regards,Rezona Louw Group Customer Care
SS
Nearly a month later and still the same problem.
Letter sent to respondent from original complaint - and no feedback.
There is genuinely no concern about the customer.
If I could just go somewhere else - it would be a given, but we all know that you are tied in and are just a number which is why there is no standard of service left.
From: Suzette Smit <***>
Date: Sun, 9 May 2021 at 19:55
Subject: Re: C-***7 [ ref:_00D1r1GluM._5005JBo2wL:ref ]
To: Group Customer Care Social Media <***>
Good day Please note that my complaint is still not sorted! The Contractors that have been dealing with my Electrical claim have not delivered a satisfactory service & I am appalled at by what is deemed acceptable. They got my son to sign documentation which has been submitted as proof that the work has been completed when in actual fact it has not. This is Electrical work and there is no way that it will pass a compliance test The light fixture that was installed in the downstairs bedroom is faulty and has been since installation. The have placed warm and cool lighting in my lounge and the switches installed look like that of an unqualified artisan. I am tired of having to waste my time complaining about the lack of service received. The roof contractor came out to evaluate what is a very serious issue and I've not received any feedback again. Please consider when this claim was originally put in. Because of the ineffective claim handling, poor service and complete lack of service, I now have a huge issue. The storms since the initial damage have subsequently escalated the problem - but still no concern or feedback. Please advise whether my complaint will be taken seriously as this is just ridiculous. Please see the quality of the workmanship.
Suzette S's updateReviewer Update
12 May 2021, 06:06Nearly a month later and still the same problem.
Letter sent to respondent from original complaint - and no feedback.
There is genuinely no concern about the customer.
If I could just go somewhere else - it would be a given, but we all know that you are tied in and are just a number which is why there is no standard of service left.
From: Suzette Smit <***>
Date: Sun, 9 May 2021 at 19:55
Subject: Re: C-***7 [ ref:_00D1r1GluM._5005JBo2wL:ref ]
To: Group Customer Care Social Media <***>
Good day Please note that my complaint is still not sorted! The Contractors that have been dealing with my Electrical claim have not delivered a satisfactory service & I am appalled at by what is deemed acceptable. They got my son to sign documentation which has been submitted as proof that the work has been completed when in actual fact it has not. This is Electrical work and there is no way that it will pass a compliance test The light fixture that was installed in the downstairs bedroom is faulty and has been since installation. The have placed warm and cool lighting in my lounge and the switches installed look like that of an unqualified artisan. I am tired of having to waste my time complaining about the lack of service received. The roof contractor came out to evaluate what is a very serious issue and I've not received any feedback again. Please consider when this claim was originally put in. Because of the ineffective claim handling, poor service and complete lack of service, I now have a huge issue. The storms since the initial damage have subsequently escalated the problem - but still no concern or feedback. Please advise whether my complaint will be taken seriously as this is just ridiculous. Please see the quality of the workmanship.
SS
Suzette S's update12 May 2021, 06:06
Reviewer Update
Nearly a month later and still the same problem.
Letter sent to respondent from original complaint - and no feedback.
There is genuinely no concern about the customer.
If I could just go somewhere else - it would be a given, but we all know that you are tied in and are just a number which is why there is no standard of service left.
From: Suzette Smit <***>
Date: Sun, 9 May 2021 at 19:55
Subject: Re: C-***7 [ ref:_00D1r1GluM._5005JBo2wL:ref ]
To: Group Customer Care Social Media <***>
Good day Please note that my complaint is still not sorted! The Contractors that have been dealing with my Electrical claim have not delivered a satisfactory service & I am appalled at by what is deemed acceptable. They got my son to sign documentation which has been submitted as proof that the work has been completed when in actual fact it has not. This is Electrical work and there is no way that it will pass a compliance test The light fixture that was installed in the downstairs bedroom is faulty and has been since installation. The have placed warm and cool lighting in my lounge and the switches installed look like that of an unqualified artisan. I am tired of having to waste my time complaining about the lack of service received. The roof contractor came out to evaluate what is a very serious issue and I've not received any feedback again. Please consider when this claim was originally put in. Because of the ineffective claim handling, poor service and complete lack of service, I now have a huge issue. The storms since the initial damage have subsequently escalated the problem - but still no concern or feedback. Please advise whether my complaint will be taken seriously as this is just ridiculous. Please see the quality of the workmanship.
Absa's replyOfficial
12 May 2021, 09:07Dear Suzette Smit Thank you for posting.
Please accept our sincere apology for any inconvenience caused.
Our office will investigate the matter and provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Please accept our sincere apology for any inconvenience caused.
Our office will investigate the matter and provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Absa's reply12 May 2021, 09:07
Official
Dear Suzette Smit Thank you for posting.
Please accept our sincere apology for any inconvenience caused.
Our office will investigate the matter and provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care
Please accept our sincere apology for any inconvenience caused.
Our office will investigate the matter and provide you with feedback once our investigation is concluded.
Kind regards,Rezona Louw Group Customer Care