MN
Melissa-lee Noel
1 reviews | Active since Dec 2018
02 Jan 2019, 08:35
No service Absa
I had ********** transactions occur on my card on 6 December, I reported and stopped my card immediately. I was told to email disputes to be refunded which takes 7 days. It’s now almost a month and zero response from disputes and Absa call Centre unable to assist. Why is this taking so long and why is there no one that can assist me at Absa
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
02 Jan 2019, 12:52Dear Client
Thank you for bringing this matter to our attention and providing your ID number to log incident. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention and providing your ID number to log incident. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply02 Jan 2019, 12:52
Official
Dear Client
Thank you for bringing this matter to our attention and providing your ID number to log incident. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention and providing your ID number to log incident. We will investigate the matter and provide feedback once the matter has been resolved.
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's replyOfficial
02 Jan 2019, 12:53Good day Miss Noel ,
I am Vanessa Crowe and I note that there is a pending action line case logged already. The reference number being ***. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
I am Vanessa Crowe and I note that there is a pending action line case logged already. The reference number being ***. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply02 Jan 2019, 12:53
Official
Good day Miss Noel ,
I am Vanessa Crowe and I note that there is a pending action line case logged already. The reference number being ***. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
I am Vanessa Crowe and I note that there is a pending action line case logged already. The reference number being ***. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
MN
Melissa-lee Noel's updateReviewer Update
02 Jan 2019, 12:54Thank you so much for your speedy reply and phone call. I look forward to this being resolved as soon as possible.
MN
Melissa-lee Noel's update02 Jan 2019, 12:54
Reviewer Update
Thank you so much for your speedy reply and phone call. I look forward to this being resolved as soon as possible.
Absa's replyOfficial
02 Jan 2019, 13:09Good day Miss Noel ,
Please ignore above.I am Vanessa Crowe and I have logged dispute. Case reference number being ***. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Please ignore above.I am Vanessa Crowe and I have logged dispute. Case reference number being ***. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply02 Jan 2019, 13:09
Official
Good day Miss Noel ,
Please ignore above.I am Vanessa Crowe and I have logged dispute. Case reference number being ***. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Please ignore above.I am Vanessa Crowe and I have logged dispute. Case reference number being ***. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,