AB
ANNA-MARIE BRODRICK
1 reviews | Active since Oct 2019
02 Nov 2022, 18:32
NO SERVICE
Getting NO service from Absa Credit card dept and Absa Private bank. My credit card expired end of Oct 2022. It is now 2nd Nov 2022 and still NO attempt has been made by Absa to furnish me with new cards. We are living at the same address (wich they financed) for 15 years now, so they cannot even make the excuse that they do not have our address. Can you please advise. Oh and by the way, their websites are TOTALLY outdated as their 24 hour nrs are only working from 8 to 14:00. ITS A BIT LOUSY FOR A BIG COPMPANY LIKE ABSA!
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Absa's replyOfficial
03 Nov 2022, 10:46Dear ANNA-MARIE BRODRICK Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw
Absa's reply03 Nov 2022, 10:46
Official
Dear ANNA-MARIE BRODRICK Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***9. Kind regards,Group Customer CareRezona Louw