NO SERVICE!!!

Absa denied access to my internet banking, said there were a sim swop on my nr, therefore I was unable to make payments from my account. Called the help number from 09:00 am today unti 17:00 and still no help. After finally getting throught to them, they keep transferring me to another department where I was holding on for more than an hour each time, and still no answer. Somebody finally helped me at 21:45 tonight and said it was a fault on their side. Service are totally unacceptable, something shoud be done about this!!!