GT
Graham T

1 reviews | Active since Dec 2016

15 Dec 2016, 17:12

NO SERVICE

<p>I phoned Virgin Money and app**** for a credit increase on my Virgin Money Credit card and the operator who assisted notifed me that I would have to e-mail 3 months pay slips to them with my ID number in the subject line which I did. I received a automatic reply that I would be contacted./answered within 48 hours. Nothing. A day later I addressed correpondence to them via there website explaining that I had not been contacted as yet. The same reply from the automated reply. Have to wait 48 hours. Nothing. This has not been going on for more than a week. Do Virgin Money have no scruples? At least answer me and tell me to get lost or someting. I know then where I stand. I intend paying off my balance and moving over to another bank. I have no problem with my Standard Bank Credit Card. Disgusting and pathetic service.</p>

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Replies (1)
Absa
Absa's reply19 Dec 2016, 08:21
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused.

One of our resolution consultants will contact you and assist. Do expect communication soon.

Regards,

The Virgin Money Team