1 reviews | Active since Jul 2015
No service
<p>So I decided to apply for a virgin money card....The fees are low and it looked like a good deal but the application process takes forever and non of there consultants knows what is going on. The day I app**** I was told it takes 7 days. I asked if they can try and do it faster coz I'm in am hurry it's 3 weeks now and the card is stil not working. If I phone to ask...nobody asks for my ID or anything I'm just told to wait for an sms. I don't even need it anymore...I had to apply by a bank and in less than a day I had a working credit card. Really doesn't help you have low fees but NO client service!!!!!!!!</p>
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
We thank you for bringing this matter to our attention as we take great pride in the quality of customer service offered to our clients as this is a crucial aspect of our business that we take very seriously.
One of our resolution consultants will contact you shortly to resolve your complaint.
Regards,
The Virgin Money Team
Still no feedback????? Please just stop the application and let me know atleast when that is done....just do something!!!!! Goodness. ....
Still no feedback????? Please just stop the application and let me know atleast when that is done....just do something!!!!! Goodness. ....