NO SERVICE

<p>Several years ago I closed my accounts at FNB due to bad service and moved them to ABSA , One of my first accounts with ABSA was a trust account which I held as a sole proprietor estate agent , due to ill health I had to close that business and thus the account but I kept my cheque account </p> <p> </p> <p>Recently my health improved and I decided to reopen my trust account and resume with the estate agency I went back to the ABSA in Belfast where I initially opened a trust account (it took about an hour back then ) it is 26 Km from us in Machadodorp</p> <p> </p> <p>I inquired from Mr Sicelo Sibiya at the branch if he would be able to assist me and he indicated that they could not open such accounts at a small branch like Belfast anymore Which I found strange since I opened my first trust account there ? My bank card was starting to give trouble at ATM's when I tried to withdraw money so while I was there I asked Mr Sibiya for a another card (something I have also done at ABSA Belfast before , it usually takes about 5 mins) He told me that he could not help me with that and that the card had to be ordered , I told him I used to be able to get a card at the branch before to which he rep**** that things have changed , I got the idea he was just not in the mood to help me so instead of arguing with him I asked that he order me the card , he asked whether it should be mailed to me or delivered to the bank for me to collect , I indicated that I would collect it at the bank.</p> <p> </p> <p>I then left and went to Absa in Nelspruit the next day to try and open the trust account , there I spoke to a Mr Travis Wyngaard if I remember correctly I spoke to him on the phone the previous day to find out what documents I needed to open the account</p> <p> </p> <p>Upon arriving he told me that I would have to start a trust before I could open a trust account , I informed him that I had a trust account with Absa before without the need for a trust and that I was a sole proprietor so it would be silly to have to open a trust , he brushed this off and simply reiterated that I would have to open a trust before he could open a trust account for me regardless if I was a sole proprietor or not.</p> <p> </p> <p>I could see he was not interested in assisting me so I went back home ( 100 km one way )</p> <p> </p> <p>I sent an e-mail to your complaints department , who took their time getting back to me , you must really be getting a lot of complaints but by the service I get that is understandable</p> <p> </p> <p>So I decided to phone FNB , they helped me set up the trust account within 25 mins over the phone and I e-mailed the documents afterwards ?! that is amazing isn’t it ?! That is without driving 100 km and back , no having to set up a trust with trustees and what not ?</p> <p> </p> <p>Then last Friday while driving around an amputee to do his shopping I needed to withdraw money so I could lend it to him and found that my card would not be accepted at the atm , Mr Sibiya had not yet phoned me to let me know that my card had arrived and from his attitude I had a feeling he simply neglected to order the card but I had no choice so I went back to Belfast branch with the hope of getting a card somehow</p> <p> </p> <p>When I arrived there Mr Sibiya was busy with another client and by the clients attitude I could see he was irritated with Mr Sibiya's service</p> <p> </p> <p>Luckily while I was waiting a woman from the bank came to ask if she could help , I explained the problem and told her that I had ordered another card , she asked from who I ordered it and I indicated that it was Mr Sibiya , they looked through the cards that arrived and did not find any card with my name on it , she then told me that if I didn’t require a personalized card they could issue me with another card at the branch !!! why didn't Mr Sibiya tell me that ?!</p> <p> </p> <p>I then asked her to give me a card , she said that Mr Sibiya would have to do it and I had to wait , eventually he finished with the previous client And proceeded to help me , he seemed agitated , and the process took at least 35 mins with the amputee sitting out in the car in the sun, since I didn’t think it would take so long seeing as the previous time I had a card issued to me it took let than 5 mins</p> <p> </p> <p>At one stage after having my finger prints scanned for the fourth time I asked Mr Sibiya how many more scans would be required since it seemed odd to me that a simple thing as getting a card now required fingerprint scanned over and over , he rudely rep**** "as many times as it takes" , at that stage I was getting tired of his ill manners , then he asked me to sign documents to transfer my beneficiaries ? this was strange to me because it is still the same account why would beneficiaries have to be transferred ? His attitude and fact that he **** to me before made me distrust him so I told him I would type in the beneficiaries myself He said that is ok and I left</p> <p> </p> <p>Upon getting home I tried to log into my account and found that after I got to the surephrase page I was simply booted back to the original login page instead of going through , I phoned your help number where the person kept telling me that everything was right on their side and I must try using another browser and that I must click the login button twice and all kinds of nonsense, I could quickly tell that he was just ******* with me , so I told him that in no uncertain terms and slammed the phone down in his ear , I phoned back and asked for an Afrikaans operator , this time I was told that the server had crashed and that is why I could not get on and that I just have to try again later ( that was probably another lie )</p> <p> </p> <p>Today I phoned again , I got Rea Matsho on the line and got the same nonsense about using another browser so I humored her ( I am a computer programmer , you would think I would know when my browser isn’t working wouldn't you !!!!~!!) and played along with all the parrot games even went as far as going on another computer (this all takes time , thank you ABSA for wasting mine )</p> <p> </p> <p>Eventually she realized that it was Sibiya who failed to tell me that if he didn't finish the process of transferring the beneficiaries and activate the card I would not be able to use my internet banking , that is a stupid system I must tell you that.</p> <p> </p> <p>Then she said the card could only be activated at a branch ?!! FNB can give me a trust account over the phone but you losers can't activate my card over the phone ??</p> <p> </p> <p>Anyway now I still cant use my internet banking and I need to pay the Estate agency affairs board so I can get my business going and seeing that your bank has wasted so much of my time and given me such bad service I think it's time to close my account ??</p>