1 reviews | Active since Jul 2016

15 Nov 2016, 15:34

No Service

<p>I've app**** for a new loan about almost 2 months back. My application could not go through cause my debt counselling was not cleared by ABSA. Now i've been in contact with our sales consaltant and it was said to her that it would have been finalized a week back. She has not heard from them. I have sent every court order and the form from my debt review (17.1). So now ABSA's department that works with this has not come back to us. </p> <p> </p> <p>I have cleared my credit record with all the right guys 3 of them including Transunion. The people at that office working with this are not on the same page. Seems like ABSA doesnt want my bussinnes. </p> <p> </p> <p>I've never had any problems with ABSA until now. You are chasing away your customers with this kind of service. Our sales consultant at ABSA told me the other day that she doesn't even want to phone me cause she always has no good news for me regarding this matter.</p>

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Replies (1)
Absa
Absa's reply16 Nov 2016, 14:36
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd