AP
Amanda P

1 reviews | Active since Jun 2016

27 Jun 2016, 08:25

No service

<p>Went to ABSA The Glen this morning - waited at bulk tellers over an hour an a half with only 4-5 other people in front of us. Ridiculous! Only one teller assisting at bulk tellers. We just have to sit and wait, can't complain to anyone because there is no one. Really starting to think to take our business somewhere else. All branches the same - one is just worst and more pathetic than the other one. Absolutely no respect for clients - it's fine and acceptable to just sit and wait. </p>

0
Replies (2)
AP
Amanda P's update27 Jun 2016, 08:43
Reviewer Update

1 client inside bulk tellers for 1 hour. After phoning the branch from where we are sitting the floor manager came out, looked at the situation and did absolutely nothing about the fact that there is only one teller assisting. 9 people in the queue now - behind me. Assisted finally.

Absa
Absa's reply27 Jun 2016, 10:06
Official

Dear Customer

Kindly provide me with your Identity number in order for me to log an official complaint and forward to relevant business unit to assist in resolving this matter.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

Best regards,