EE
Eric E

1 reviews | Active since Nov 2012

13 May 2016, 09:41

No Service

<p>I have made a money transfer from my ABSA account to an FNB account. They person supposed to receive the money phoned FNB with the reference number, but FNB said they did not receive the transfer. ABSA says the transfer went though. I have mailed ABSA (<span style="color: #777777; font-family: 'normal arial', sans-serif; font-size: 12px; background-color: #ffffff;">missingpayments</span><wbr style="color: #777777; font-family: 'normal arial', sans-serif; font-size: 12px; background-color: #ffffff;" /><span style="color: #777777; font-family: 'normal arial', sans-serif; font-size: 12px; background-color: #ffffff;">@absa.co.za) which was forwarded to ***, ***. It been over 96 hours since I mailed ABSA about the missing payment and I have not heard back from ABSA and mails to them requesting an update goes unanswered. I had to manually pay the person, so that money now needs to come back to my account.</span></p> <p> </p>

0
Replies (2)
EE
Eric E's update13 May 2016, 09:52
Reviewer Update
I have now copied the banking ombudsman to get this sorted out!
Absa
Absa's reply13 May 2016, 12:53
Official
Dear Customer Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly. Kind regards Daphne Le Grange Group Customer Care Absa Bank Ltd

Best regards,