No Service

I am so frustrated with ABSA!!! App**** online for a Credit Card 2 months ago... due to your new system my application got lost, so ABSA asked me to re-apply, which I did 2 weeks ago!! Everything was approved and all my documentation received. My application was finalized last week and the call centre informed me that everything was OK and that they are just waiting for my card to be printed and that the courier company will phone me by Friday to arrange for delivery... which never happened!!! I phoned again today to find out what's happening... after 57 min my call was eventually answered by the call centre, which told me that there is a problem with some of my documents that I send through and therefor it hasn't been finalized!!! Nobody EVER told me that there was a problem... according to the call centre everything was OK and my card was on it's way. I have no words... I think you have the worst call centre EVER!!! Please contact me with regards to my credit card application and how you are going to sort this out A.S.A.P