No Service

I have 5 bonds with ABSA. The latest one has just been the most frustrating process. From getting it linked to my Internet Profile, to activating the FlexiReserve and now to get my email statements. After realising that I was over optimistic when expecting to receive all my correspondence via email as requested, I called the ABSA Homeloan Call Centre. After patiently entering all the electronic information that was requested, I was told that my pin request was unsuccessful??? What that was about I am not sure, because I made no pin request. I was happy to be transferred to an agent, but was soon even more disappointment when told that they can't help me to ensure I receive my bond statements and other correspondence via email and they had no idea who could do it. When asked to speak to a team leader he said he would give it a try, but guess what, another dead end. What a frustration to do business like this.