NO Service

At about 4:30am this morning our main electrical box caught fire. My husband phoned Absa insurance at about 5am. 7 hours later I am still without electricity because the earth is faulty and keep tripping. In all this time my husband followed up to find out whether someone will come attend to the problem. My fridges are off and i am worried my food os going to spoil.<br> Will i be able to keep Absa liable for this? I came out of the night shift this morning and cannot sleep because of this issue that cannot be resolved. We pay our insurance loyally every month together with our bond and this is the service you get. I am looking at quotes from other insurance companies, because I will not be dissapointed like this again by Absa. I have dealt with 2 other companies in emergancies before and was highly impressed by the speed and effeciancy. Sorry to say but I am highly dissapointed in this absolute lack of customer service.