No service

I am unable to get any assistance from regarding my overdraft enquiry. I have emailed Phogiso and they do respond, I have tried contacting them but the number seems invalid or not in use - ***. I tried an alternative number and got through to Pauline *** who promised to escalate my request and 24 hours later I am still waiting for an email or call. I have made afollow up again with her and same promise again but no results.<br> Clearly at this rate I am going to wait until the next century just to get someone who is interesting in providing me some service.