NO SERVICE

I completed my studies years ago and paid off my student loan with ABSA in 2000. Despite many requests in this regard, ABSA has still not cancelled their session of my life insurance policy with SANLAM and they have also not supp**** me with the original copy of my policy document. They simply forward my enquiries to Sanlam who simply says that there is a session in place. It is hardly surprising that this is the case! I have also been married for 13 years but my internet profile still reflects my ****en name. This is typical of an institution who has no idea what Treating Customers Fairly means. Complains are answered by computer-generated, nonsensical emails, followed by a call from a disinterested individual with no idea whatsoever. It is beyond belief. Thirteen years!