WN
Willem N
1 reviews | Active since Feb 2014
21 Nov 2018, 15:16
No Service
Phoning from overseas to the international call centre, I was on the line transferred between departments for 15 minutes before being told that I cannot be helped with a besic status inquiry. I then asked to speak to a supervisor and was cut off while holding. Phoned again and was on the line for 6 minutes waiting for supervisor before cut off. Phoned for a third time and gave up after waiting for 5 minutes while the assistant “searched” for the supervisor. If there is anyone in Absa who is fami**** with the concept of “customer”, please call me.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
22 Nov 2018, 12:27Dear Customer
Thank you for bringing this matter to our attention.
Please can you elaborate on your matter a bit more, which department are you looking for to assist, this information can be sent via private message.
Regards
Claudette
Thank you for bringing this matter to our attention.
Please can you elaborate on your matter a bit more, which department are you looking for to assist, this information can be sent via private message.
Regards
Claudette
Best regards,
Absa's reply22 Nov 2018, 12:27
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please can you elaborate on your matter a bit more, which department are you looking for to assist, this information can be sent via private message.
Regards
Claudette
Thank you for bringing this matter to our attention.
Please can you elaborate on your matter a bit more, which department are you looking for to assist, this information can be sent via private message.
Regards
Claudette
Best regards,
WN
Willem N's updateReviewer Update
22 Nov 2018, 14:25Why do you not call me on +***70 and we can talk about it - do not want to share details of the issue here. I tried your call centre yesterday (21 Nov) on +***0 at 16:35, 16:51, and 16:56 - just interrupted because I was left hanging.
WN
Willem N's update22 Nov 2018, 14:25
Reviewer Update
Why do you not call me on +***70 and we can talk about it - do not want to share details of the issue here. I tried your call centre yesterday (21 Nov) on +***0 at 16:35, 16:51, and 16:56 - just interrupted because I was left hanging.
Absa's replyOfficial
23 Nov 2018, 12:08Good day Mr Nel,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
Absa's reply23 Nov 2018, 12:08
Official
Good day Mr Nel,
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***. This confirms that an incident has been logged. I will update you on the matter within two working days. My email address is *** or you can reach me on *** if you need any further details.
Best regards,
WN
Willem N's updateReviewer Update
26 Nov 2018, 12:55So I did some private communication with Absa and a person who really seemed as if she was trying to help, but in the end the time wasted now only landed me in more trouble - wish I could scream here.
Needed a pin reset, got instructions on how to do it (have the mail to prove it), followed the instructions and got acknowledgement that it will be processed, followed the instruction on Absa web page to reset the pin (see the page for yourself - it says "Reset Pin", entered the RVN I received, but only to repeatedly get a server time out.
Now we are several days down the line before they tell me that I cannot actually reset the pin this way and I have no idea how to manage my month-end affairs in the time that is left. Wish I could scream again.
Unfortunately most communication comes without contact details so there is not even a way or assistance for me to search for alternatives.
WN
Willem N's update26 Nov 2018, 12:55
Reviewer Update
So I did some private communication with Absa and a person who really seemed as if she was trying to help, but in the end the time wasted now only landed me in more trouble - wish I could scream here.
Needed a pin reset, got instructions on how to do it (have the mail to prove it), followed the instructions and got acknowledgement that it will be processed, followed the instruction on Absa web page to reset the pin (see the page for yourself - it says "Reset Pin", entered the RVN I received, but only to repeatedly get a server time out.
Now we are several days down the line before they tell me that I cannot actually reset the pin this way and I have no idea how to manage my month-end affairs in the time that is left. Wish I could scream again.
Unfortunately most communication comes without contact details so there is not even a way or assistance for me to search for alternatives.