WS
Wynand S
1 reviews | Active since Jun 2018
08 Jun 2018, 15:35
No Service
Very sad to say that a corporate entity does not live there customer care. the selling pitch is that estates are wrapped up as soon as 9-moths, my mom passed away more than 18-months ago & still no resolve. No feedback No communication even logging a complaint with the complaints "resolution" center, does not bare fruit as a commitment is made within a couple of minutes you will get a reference from us .......... a month later the new consultant advise there is no call logged.
:(
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Absa's replyOfficial
11 Jun 2018, 09:56Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with the account or ID number of the deceased to enable me to log a formal complaint, can you also elaborate more on what the issue is with the deceased estate department, this information can be sent via private message.
Regards
Claudette
Best regards,
Absa's reply11 Jun 2018, 09:56
Official
Dear Customer
Thank you for bringing this matter to our attention.
Please provide me with the account or ID number of the deceased to enable me to log a formal complaint, can you also elaborate more on what the issue is with the deceased estate department, this information can be sent via private message.
Regards
Claudette
Best regards,