SR
Shaaista R
1 reviews | Active since Jul 2017
09 Mar 2023, 05:02
No service
I am really disappointed with the lack of service from Absa. I am unable to mak3 any online payments. When I called the service center twice I was told my profile is blocked(which the agents couldn't even tell me why) and they would call me back to unblock. A whole week later I'm still waiting for a call back and my issue still hasn't been resolved. Really Absa, I am struggling with all online payments and u just don't care!
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Absa's replyOfficial
09 Mar 2023, 07:25Dear Shaaista Rawat.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***3
Kind regards,
Group Customer Care
Rezona Louw
Absa's reply09 Mar 2023, 07:25
Official
Dear Shaaista Rawat.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.
The reference number for your complaint is C-***3
Kind regards,
Group Customer Care
Rezona Louw