No service

My credit card and garage cards expired in March and I was sms'd in March by Absa to collect my new card but when I got to my branch there was no card there and no-one knew where the cards were. A follow-up from Absa would be nice but it seems that your policy is that the customer must sort this out. I can't just go to an Absa branch and report the problem. Why not? Where are my cards? Normally you deliver them in good time to me. Another problem I have is that I don't have my credit card number so I can't phone a service consultant for this problem which is ridiculous. Please will you sort out this issue.