No Service

A week ago today I phoned ABSA to request my Credit Card, which I've settled in full, be closed. I was promised someone would contact me in 48 hours to confirm this. I was also told it was settled in full and no further charges could be made against it from that moment forward. To date, no one has contacted me and my C/C shows a negative balance of R56-odd. Very poor service, ABSA. They will harrass clients if we faulter on our end of the baragin but getting service out of ABSA is like trying to get blood out of a stone!