No service

Since last year October I have been trying to apply for a credit card with Absa. I have made 3 applications and all 3 times I was provisionally approved I usbmitted my docs to ***, but I dont get any feedback or response from ABSA .I have tried calling *** and either the call gets answered and I get told someone will call me back or no response. I tried calling *** and the agent keep trying to put me through to your sales department but they never answer. My latest application I did last week and up until today I still have not received any feedback.