No sense of urgency!!!!!

I was involved in car accident on Tuesday morning and I was rushed to hospital in the midst of all that I managed to call iDirect to report this and submit a claim as soon as possible and I was told someone would contact me in 48 hours its going on 72hours and I have not heard a single thing I have been following up from hospital and I keep getting told someone will call me. These delays are costing me money as Absa is not moving swiftly enough to have my car checked out Them dragging their feet will mean paying extra for my car storage and of which I didn't mind paying but now I really dont want to because Absa has literally gone silent on me . And the next thing I be getting asked for documentation I I could have prepared on time they will be telling me about their little clauses while it took them 3 ****** days go respond .... Can someone please sort this out. This clearly going against TCF. I will be taking this further.