No sense of urgency

I've had the most annoying experience with Absa,I've had an issue where I am not able to transfer funds from my daughters notice since the 31st. It is unfortunate that they gave us the convenience that I unfortunately cannot access because my daughters profile gets blocked and I have to call them thousand times Today I called in more than 15 times just to get assistance and they told me unfortunately they can't help me if I can't call from the number that is registered,my question was I don't have airtime because they blocked my funds how should I make means to get airtime to calk when they don't even return my calls.

Just now I had to turn back from my daughters school because they didn't help me transfer funds only because I didn't call from the number on their system