NO RVN NOR OTP FOR ON-LINE TRANSACTIONS

My on-line banking with ABSA is compromised as I am not able to get neither RVN (Random Verification Numbers) nor OTP (one-time passwords).

I am also not receiving the customary SMS text each time that I log into my internet banking nor when I execute a transaction on line. So, the security of my accounts is also compromised.

I cannot use my ABSA credit card for on-line purchases and cannot operate my on-line banking fully as any transaction that requires an RVN or OTP cannot be executed.

I reported this on Thursday 27 Jan 2022 at 11h25 but NOTHING HAS BEEN DONE!

I phoned the number on the screen and spoke to someone (the name sounded like “Misha?”). He could not sort it out, could not give me a reference number for the call but would escalate it to the IT department. It would take between 48 and 72 hours to sort it out.

He told also me that he would send me an email with the reference number. This also did not happen. Many more than 72 hours have passed.

Three days ago, I sent an email to my private banker to see whether she could help me. She phoned me back immediately but could not help me.

I then emailed “privatebank” for the card as well as “privatebanking”. I got the automated customary standard response but nothing else.

I don't know what else to do. I am 2 hours away from the nearest ABSA branch and visiting the branch (from past experience) would be a waste of time.

Nothing has changed with my cellular phone and I am still getting SMS texts whenever a deposit is made into my current account.

Details: The problem started on 23 January 2022. I tried to "Add a recurring payment". I got the RVN [that was the last RVN that I received] but not the OTP required to activate the "Add recurring payment" I thought that this was a temporary problem, so I left it. On 27 Jan 2022 at about 11h15 I tried to use my credit card [on-line] to pay M**** R644.75 and did not receive the OTP. That is when I phoned to report the problem.

Perhaps, someone from ABSA will read this post and help.