NO RIP at ABSA

I am writing this as a last resort... After the sudden passing of my brother this year, we were left with the task of closing accounts etc. In trying to get the papers for my brothers car (which is paid up to date) released, my father has encountered nothing but disinterest, terrible customer service and ten phone numbers to call, only to be given one of the other ten numbers to call. Being passed from consultant to consultant like this is not only unprofessional and stressful for my family at a time like this, it's completely unnecessary. I must mention that the staff at the branch, Carletonville have been helpful. I am complaining about the consultants on the other end of the line who deal with estates. They are so rude that an internal complaint was lodged after one of them put the phone down in the middle of a discussion with an Absa staff member who was assisting my father. So the route of using their phone services doesn't work, neither does complaining via email on their website, ( NO response even) so I am forced to complain on this site, in hopes that this will get someones attention. After three weeks of getting nowhere, I am fed up!