SL
Sonja L

1 reviews | Active since Mar 2009

27 Jul 2017, 11:11

No Rewards to Private Bank client - deceptive advertising

<p>I joined ABSA as aprivate bank client in July 2015. As a private bank client I get a boost on rewards points which levels me at Tier 5. ABSA refuse to give me Tier 5. ABSA now claims I am on a lower Tier and only on a higher Tier from April 2017.</p> <p> </p> <p>ABSA has NEVER paid me any rewards for my credit card.</p> <p> </p> <p>ABSA has NEVER paid me any rewards on my cheque account EXCEPT for a FEW SASOL transactions.</p> <p> </p> <p>ABSA has CLOSED the account statement in April 2017 earlier and NEVER paid me for my SASOL transactions (less than the limit of R3000 in total at this stage).</p> <p> </p> <p>ABSA taking their time or resolve and its going to Ombudsman.</p> <p> </p> <p> </p>

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Replies (1)
Absa
Absa's reply27 Jul 2017, 15:17
Official

Dear Customer

Thank you for bringing this matter to our attention. We have noticed that a call has been logged by Gabriella from private banking-he will run with the matter for solution and get back to you.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd