SL
Sonja L

1 reviews | Active since Mar 2009

27 Jul 2017, 11:16

No Rewards to Private Bank client - deceptive advertising

<p>I joined ABSA as aprivate bank client in July 2015. As a private bank client I get a boost on rewards points which levels me at Tier 5. ABSA refuse to give me Tier 5. ABSA now claims I am on a lower Tier and only on a higher Tier from April 2017.</p> <p> </p> <p>ABSA has NEVER paid me any rewards for my credit card.</p> <p> </p> <p>ABSA has NEVER paid me any rewards on my cheque account EXCEPT for a FEW SASOL transactions.</p> <p> </p> <p>ABSA has CLOSED the account statement in April 2017 earlier and NEVER paid me for my SASOL transactions (less than the limit of R3000 in total at this stage).</p> <p> </p> <p>ABSA taking their time or resolve and its going to Ombudsman.</p> <p> </p> <p> </p>

0
Replies (1)
Absa
Absa's reply27 Jul 2017, 14:33
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd