BS
BRONWYN S
1 reviews | Active since Jun 2017
12 Jan 2024, 10:19
NO REWARDS RECEIVED AGAIN!
In November I lodged a complaint with ABSA Rewards for never receiving cashback on my account. This was resolved and calculations done up to and including 8th November 2023 and my rewards were available.
From 9th November to date once again no calculations has been done and I have not received any rewards. I sent an email on the 8th Jan and again on the 10th to both the ABSAREWARDS email as well as to Vanessa Crowe. To date I have still not received a response.
You customer service is really appalling and there is no urgency when it comes to customer complaints. I cannot be doing this every month.
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Absa's replyOfficial
12 Jan 2024, 12:03Dear Bronwyn Smith, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Marvellus Chauke Absa Bank Group Customer Care
Best regards,
Absa's reply12 Jan 2024, 12:03
Official
Dear Bronwyn Smith, Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details and the expected timeframe for further feedback/resolution via email. The reference number for your complaint is C-***3. Regards Marvellus Chauke Absa Bank Group Customer Care
Best regards,