NO return of calls just automated voice messages ...now handed over

<p>I am very furious at the moment ,I have received calls from Absa of an automated voice giving me 3 options 1.To pay amount 2.to request a call back or 3. To speak to an agent.I always select Option 2 which is to get a callback ,which If I do get that call back it is at an inconvenient time as I work at a call centre as well.I once advised a consultant to communicate with me via email to make any arrangements but she did not Last year I requested to restructure my loan to add months to it so I am able to continue paying as per normal as I was facing financial constraints ,I would Not afford the amount owing .I was advised that it was received and accepted but apparently they were not able to get through to me to finalise requested, So I then requested for the agent to capture another request which she advised would not be done until October this year . </p> <p>I have Been paying the loan ,The way it seems now is as if I have completely neglected the loan ,debit orders have been going off for it, I agree I have missed some payments which I am willing to rectify in terms of a restructure or a small arrangement Can I get a consultant who will be able to communicate with me via email like other institutions ,I will not be able to accept the message I received about being handed over just because the only means of communication is Cellphone,I work for a contact centre I am barely available during working hours only after 17H00</p> <p> </p>