No responses, no empathy

Item: Absa
Rating: 1
Author: Amanda S

Very disappointed in ABSA's ability to make losing a loved one even worse than it should be. It has been 15 months since my loved one has passed, and still not even a glimmer of a response, as the agent (Progress Nagel) ignores all calls and emails. This is absolutely ridiculous!

Helpful (0)

Replies (2)

Absa's replyOfficial

11 Jan 2022, 10:27

Dear Amanda, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology for the inconvenience caused. Your case reference number is C-***2. I will review the matter, and provide you with an expected timeframe for further feedback. Kind regards,
Basani Hlungwane
Group Customer Care
Absa Bank Ltd

Best regards,

Absa's reply11 Jan 2022, 10:27

Official

Best regards,

Absa's replyOfficial

11 Jan 2022, 10:33

Dear Amanda,
Please be advised that we sent an email to the email address *** requesting you to please confirm the Deceased ID number for us to assist further. Thank you.

Best regards,

Absa's reply11 Jan 2022, 10:33

Official

Dear Amanda,
Please be advised that we sent an email to the email address *** requesting you to please confirm the Deceased ID number for us to assist further. Thank you.

Best regards,