No response to Travel Insurance Claim

We took out ABSA's extra travel insurance on our Platinum Credit Card. On our return from our trip we submitted a claim for delayed departure and submitted all the necessary documentation. We submitted the claim on 23 Sept 2015. We received the claim number on 28 Sept 2015. Since then we have not received any feedback from either ABSA or Europ Assistance (the company that ABSA uses for their travel insurance) as to the progress of our claim.<br> <br> I contacted them again via e-mail on 13 Oct 2015 to ask about the progress of the claim. No response. I then phoned them and was told by someone in the underwriting department that the claim has been finalised and it was sent to ABSA for approval. According to the agent the claim would have been settled by latest the following Monday, but as of yet we have not had any feedback. So I sent another e-mail on 4 Nov 2015 to ask for feedback. It is almost a week later now and still no reply.<br> <br> Absolutely shocking and unacceptable behaviour in my opinion. <br> <br>