NO RESPONSE TO STUDENT LOAN UPDATE

Application for a student loan made in December 2014 has to date not been finalized. initially started with the incorrect amount on the contract which has after numerous phone calls been rectified. sadly this was rectified by The Glen branch Assistant Manager. During the last week at least two to three calls were made daily to the student loan division. A very helpful lady by the name of Sabira has done her utmost to assist me unfortunately it always comes down to Ingrid will have to call you back. needless to say that call never comes and should you phone in and ask to speak to Ingrid she is never available no matter what time of the day it is. this is the second student loan we have app**** for. last year a lady by the name of Palesa Radebe handled our loan and everything went smoothly from the get go. Why are staff of this caliber not still handling your customers? I did not go to an opposition bank as my last loan was handled professionally by Palesa and I thought I was in good hands. Did I make the wrong move? It is now the 2nd of February and I have just put down the phone from the student loan centre with the unfortunate response \ Ingrid will call you later"<br> """