SN
Sipho N

1 reviews | Active since Nov 2011

19 Jan 2017, 12:18

No response to several service & feedback requests.

<p>Friday, November 25, 2016</p> <p>1. we requested a quote for an Absa Life @Ease policy. LIDA presumed to be assistant to financial advisor Hannie Brits, promptly responded via email with a form to complete for the quote to be arranged. <br />2. On the same date, we completed the form and furnished a response email with even more details for the cover requirements, main members and beneficiaries details etc. <br />3. Furthermore, on the response email we stated all that we required was responsive feedback “whether the cover requirements would be possible with an Absa Life @Ease policy, and provide quote accordingly”</p> <p> </p> <p>Monday, December 12 2016 and Tuesday, January 10 2017</p> <p>1. We called numbers 27 (0)17 ********** and Mobile +27 (0)82 ********** to no avail</p> <p>2. Therefore, sent follow up emails to ********** <p>3. and yet we still have not received any response or feedback regarding our request. In almost two months. </p> <p>Can someone assist?</p>

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Replies (1)
Absa
Absa's reply19 Jan 2017, 14:48
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

DaphneLe Grange

Group Customer Care

Absa Bank Ltd