DN
Denzil N
1 reviews | Active since Jul 2010
25 May 2022, 18:20
No response to request for additional insurance
Called Absa insurance on the 19th to get a quote to increase my cover. The agent was unable or unwilling to assist and asked me to send an email. Email was sent on the 19th and a follow-up email sent yesterday. No response received except the auto response on the initial email.
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Absa's replyOfficial
26 May 2022, 10:16Dear Denzil Naicker Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw
Absa's reply26 May 2022, 10:16
Official
Dear Denzil Naicker Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***0. Kind regards,Group Customer CareRezona Louw