NO RESPONSE TO MY QUERIES WHEN PHONING THEM

I have several complaints against ABSA that repeatedly you have failed to resolve telephonically. 1. Every time I phone your card division, I am told my account is blocked. I am told emails have been sent to the consultant's manager and I must expect a call within 24 hours. This has never transpired. There are queries on my card that I want resolved. 2. I made a payment into my loan account which is just sitting there. The first consultant told me the advanced funds will be used as my next debit. Thats the reason I made the payment. The seconds consultant tells me no, my account will still be debited and the payment I made will just stay there without being credited. If that is the case, then I want the payment I made refunded. 3. After 6 months I am still unable to log onto the Absa website. App works fine but not your main website via a browser. Please, I want these issues resolved.