No Response to Home Owner Insurance claim

ABSA Home Owners Insurance - you have succeeded in disappointing me over and over recently. I logged a claim on 27 March by phone and was given an email address to send invoices to which turned out to be incorrect. - I only found this out by called again on 8 April when I had not heard anything. On the 13th I sent them again having had no response. I then called again - and was asked for more documentation which I sent on 14th, 19th and 21st April again. I called last week - was told I would get feedback that day - nothing! I called on 4 May again and was told by the team leader she would get back to me the same day - she gave me her name as an assurance and reference to the call. It is the 6th May today and surprise surprise, I have heard nothing. Never mind the fact that I have had to take money out of my bond to cover the expenses up front. ABSA I am so very disappointed.