No response to home loan application

<p>At the begining of March I made a Home Loan extension application. It was aknowledged and I was asked to complete all the same information in hardcopy - why bother doing it online. I was advised on the 14 March that my application had been sent for adjudication and that ABSA would respond in 4-5 days. </p> <p>Since then nothing despite emails and even emails to thier ci=ustomer service division.</p> <p>While the this was a loan application, should the application have been successful my intention was to move my checque account, credit card investment account etc to ABSA. </p> <p>I must say I really am not impressed. If this is how they treat prospective customers what can I expect as a customer? </p>