1 reviews | Active since Sept 2017
No response to emails
I have sent multiple emails to Virgin Money Card email address explaining my frustrations with an issue I have, but either my explanations are not being understood or my emails are being ignored.
So, my last email was asking for a supervisor to call me so I could discuss my concerns.
All that happens is you get a standard automated response that they will provide feedback within the next 48 hours.
Am still waiting for a supervisor to contact me!!!
Hi there,
Many thanks for bringing this to our attention.
I tried to call you on your cell phone with no success
Can I ask that you mail us at *** with all of your contact details as well as ID so that I can fully investigate with the team and revert asap.
Rest assured we will get everything in order for you.
regards
The Virgin Money Team
Best regards,
Hi there,
Many thanks for bringing this to our attention.
I tried to call you on your cell phone with no success
Can I ask that you mail us at *** with all of your contact details as well as ID so that I can fully investigate with the team and revert asap.
Rest assured we will get everything in order for you.
regards
The Virgin Money Team
Best regards,