pS
philip S

1 reviews | Active since Sept 2011

10 May 2017, 08:53

No response to email

<p>On 5/5/17 (AM), I sent an email to the credit card division. I received an automated response to say that I will be contacted within 48 hours. Now, 72 hours later, I am still waiting?</p>

0
Replies (2)
Absa
Absa's reply10 May 2017, 10:04
Official

Dear Customer

Thank you bringing this matter to our attention.

Please can you elaborate as to what your full complaint details are as well as provide me with an account number or ID number to enable me to log a formal complaint for you, the account number and ID can be sent via private message.

Regards

Claudette

pS
philip S's update10 May 2017, 12:39
Reviewer Update

All this info was on the hellopter complaint, but here it is:-

I asked that my credit card account be closed with immediate effect. The reference number of the auto response was 815885. My ID is ********** 091081. The ABSA autoresponse was dated 10AM on 5/5/17, I am still waiting on an actual response.