MN
Malcolm N
1 reviews | Active since Dec 2016
04 Sept 2019, 16:49
No response to e-mails sent
I sent numerous e-mails to *** and to date no acknowledgement or response to same. I do not understand why clients are advised to e-mail this channel with enquiries if only to be ignored.
Helpful (0)
Replies (4)0
Replies (4)
Absa's replyOfficial
05 Sept 2019, 14:07 Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne le Grange
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne le Grange
Specialist Case Manager
Customer Value Management
Best regards,
Absa's reply05 Sept 2019, 14:07
Official
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne le Grange
Specialist Case Manager
Customer Value Management
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback once matter has been resolved.
Kind regards
Daphne le Grange
Specialist Case Manager
Customer Value Management
Best regards,
MN
Malcolm N's updateReviewer Update
06 Sept 2019, 17:19Daphne le Grange closed the call without addressing the lack of response on the AIMS e-mail address. Instead her response indicates I should e-mail an employee directly. Perhaps the employee's e-mail address should be displayed for such enquiries.
MN
Malcolm N's update06 Sept 2019, 17:19
Reviewer Update
Daphne le Grange closed the call without addressing the lack of response on the AIMS e-mail address. Instead her response indicates I should e-mail an employee directly. Perhaps the employee's e-mail address should be displayed for such enquiries.
Absa's replyOfficial
10 Sept 2019, 11:08Dear Mr Naidoo
Please refer to e-mail dated 6 September 2019.
Al the require information provided on the e-mail
Regards
Daphne Le Grange
Please refer to e-mail dated 6 September 2019.
Al the require information provided on the e-mail
Regards
Daphne Le Grange
Best regards,
Absa's reply10 Sept 2019, 11:08
Official
Dear Mr Naidoo
Please refer to e-mail dated 6 September 2019.
Al the require information provided on the e-mail
Regards
Daphne Le Grange
Please refer to e-mail dated 6 September 2019.
Al the require information provided on the e-mail
Regards
Daphne Le Grange
Best regards,
MN
Malcolm N's updateReviewer Update
10 Sept 2019, 17:56It's clear you do not understand English, not sure how you equipped to deal with customer service! The e-mail does not address the issue raised and this was further highlighted in my previous response which you clearly chose to ignore once again! Please escalate to someone who has an interest in providing customer service and please refrain from engaging in any further matters with me, I do not appreciate your *********** service and lack of respect.
MN
Malcolm N's update10 Sept 2019, 17:56
Reviewer Update
It's clear you do not understand English, not sure how you equipped to deal with customer service! The e-mail does not address the issue raised and this was further highlighted in my previous response which you clearly chose to ignore once again! Please escalate to someone who has an interest in providing customer service and please refrain from engaging in any further matters with me, I do not appreciate your *********** service and lack of respect.