DV
DEIRDRE V
1 reviews | Active since Sept 2013
31 May 2021, 14:28
No response to date from ABSA
About 2 weeks ago I wrote on Hellopeter explaining that ABSA did not respond to our insurance claim. A Rezona Louw said she will hear how far the agent is with the claim and will be in contact with me. To date nothing yet, this is totally unacceptable. My word what is happening with ABSA
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Replies (2)
Absa's replyOfficial
31 May 2021, 16:36 Dear Deirdre, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,
Absa's reply31 May 2021, 16:36
Official
Dear Deirdre, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Best regards,
Absa's replyOfficial
31 May 2021, 16:53 Dear Deirdre, I have noted that Rezona Louw is busy with case number C-***7 and with follow-up for feedback. I look forward to being of service to you. Vanessa Crowe
Best regards,
Absa's reply31 May 2021, 16:53
Official
Dear Deirdre, I have noted that Rezona Louw is busy with case number C-***7 and with follow-up for feedback. I look forward to being of service to you. Vanessa Crowe
Best regards,